Mediation Handbook for Consumer Disputes

The Mediation Handbook for Consumer Disputes is a guide intended for Consumer Advocates and Gups to help them mediate disputes as per the Consumer Protection Act of Bhutan, 2012 and Consumer Protection Rules and Regulations, 2015. The Consumer Advocates and Gups are individuals identified by the Act to conduct mediation for consumer disputes accordingto sections 91 (c) and 95 of the Act. The handbook enumerates the roles of a mediator in general and also the ethical considerations required of a mediator. It explains the prerequisites of mediation where the consent to mediate and mediation settings are elaborated. It sets out the mediation process starting from convening a mediation to finding settlement and closing the mediation. The Mediation Handbook for Consumer Dispute was approved by the 16th Consumer Board and Competition Council (CBCC) meeting held on December 24, 2021.

 The  handbook is a result of active collaboration between the Office of Consumer Protection (OCP) and a group of final year students of Jigme Singye Wangchuck Law School (JSWLS) who interned at the OCP. 

Please find the book as an attachment;