As an IT service provider for the Ministry (MOEA), we understand that the information can provide a powerful strategic advantage. In order to ensure the proper mechanisms are in place for information to be collected, analyzed, produced and distributed seamlessly, many IT service providers implement a service desk. Our service desk acts as the main point of contact for any and all IT related questions. Unlike a help desk that clients can call when they are having problems with their IT services, service desk personnel monitor and manage each layer of client service from beginning to end. And a globally competitive knowledge-based ICT services, enabled by open and innovative ICT-enabled governance, providing world-class responsive services to digitally-empowered citizens and communities in a progressive, equitable and sustainable society.